Terms & Conditions

General terms

This website is owned and operated by Gingerbugs and Co. Throughout the site, the terms “we”, “us” and “our” refer to Gingerbugs and Co. By using this website and/or placing an order with us, you are engaging in our “Service” and agree to be bound by these terms of service. If you do not agree to these terms, you may not use the website.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

The address of the business is 15 The Square, Ingleton , North Yorkshire, LA6 3EG, United Kingdom.

Our email address is hello@gingerbugs.co.uk

PLEASE NOTE: Gingerbugs and Co acts as an agent, selling goods on behalf of makers who rent display space from us. As such, any contracts for purchases made are between you and the maker of the items sold, and they will ultimately be responsible for any problem with the item. Gingerbugs and Co will facilitate communications with the maker of an item should any issues arise with that item. Gingerbugs and Co will administer the ordering and shipping process and deal with any issues arising with those aspects of your transaction.

The exception to this is where items are purchased by us to sell on.

In either case any issues with an order should first be communicated to us directly via our shop or email.

Intellectual property 

The website and all of its materials (images, logos, text etc) is owned by Gingerbugs and Co and use of such materials is prohibited without the written permission of Gingerbugs and Co. The intellectual property rights for the items in the images belongs to the original maker, artist or designer of the items. By using this site you agree not to infringe both the intellectual property rights of Gingerbugs and Co and that of the original creators of the items pictured. 

Accuracy and information

Much of our stock is handmade and as such there is the potential for items to vary in colour, design, size and detail compared to the images displayed. We try our best to ensure all information on this website is accurate, however errors may occur and information may be incomplete, inaccurate or out of date. We do not guarantee the accuracy or completeness of the information provided.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Similarly, while we try to keep stock levels accurate, there may be occasions where an item displayed as in stock on the website is not actually available. 

Ordering from us

By placing an order with us you are offering to purchase a product and agreeing that all information you provide to us in connection with the order is accurate and true and you are an authorised user of the payment method provided.

We reserve the right to refuse or cancel any order. The receipt by you of an order confirmation does not constitute acceptance of your order. If we refuse or cancel an order and payment has been processed, we will refund the amount paid.

We accept payment by PayPal or credit card or debit card. Card payments are processed by SumUp. By paying using either of these means you agree to your details being shared with and the terms of these service providers.

Shipping and returns

Our shipping and returns information is detailed here. By placing an order you are agreeing to these terms.

Third-party links

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.