Shipping and returns
Shipping
Packaging
We will always pack your items as carefully as possible, to avoid damage during delivery, but we also aim to be as environmentally friendly as we can, so we reuse as much of our packaging as possible, even building our own boxes if necessary. We try to only buy biodegradable and recycled materials for packaging and will reuse plastic such as bags and bubble wrap. This means that your parcel may not be the prettiest on the outside, but we are sure that you will love what’s on the inside. We’d love it if you could reuse or recycle your packaging!
Gift wrap and gift delivery
We will happily gift wrap your purchase free of charge and post or deliver it direct to the recipient. We can write a gift tag with your preferred wording and include a card if required – simply mark it as a gift and add a card to your order, provide the wording and delivery address and we will do the rest!
We use recycled paper gift wrap, secured where possible with biodegradable string, or tape if necessary. Gift tags are also made from recycled card.
UK Orders
We aim to dispatch all UK orders received within 3 days of receiving the order (usually 24 – 48 hours) however to the fact that the products we sell at Gingerbugs & Co are all handmade and we are a small business (with kids and other commitments!) there might be times when there could be a delay in dispatching your goods; we will advise you by email or phone of any significant delay, so please ensure you supply these details with your order. If you need your order to arrive by a certain date, or are trying to meet a tight gift deadline, please email us at hello@gingerbugs.co.uk or contact us via our contact page and we will try our very best to help meet your needs.
UK Delivery
We would love to offer free postage, but being a small business dealing in handmade and often fragile items, this is impossible. We keep postage costs as low as possible by reusing packaging. Delivery will be via UK Royal Mail 1st Class and First Class Signed-for within UK Mainland, or Royal Mail Special Delivery or Parcelforce for large or valuable items. Royal Mail states they aim to deliver the next working day after posting, however this is not guaranteed and we can’t be held responsible for delays once we have dispatched items. We will always get proof of posting.
The price of delivery is based on the size, weight and value of the items purchased and is advised at checkout. If multiple items are chosen, the postage cost will be based on that of the item with the highest postage cost. You will not be expected to pay multiple delivery charges.
Individual items worth more than £20 will require a signature on delivery. Anyone at the address provided can sign for a parcel and once a signature has been received by Royal Mail, we will consider the parcel to be correctly delivered.
Items will be delivered to the address given by the customer. We cannot accept responsibility for items that are sent to the wrong address if this is what has been provided. Sorry but we can’t ship to PO Box addresses.
Collection from our Ingleton shop
If you select the “collect from our shop in Ingleton” option at check out, you will not be charged a delivery fee. When you place your order you will receive an email confirming that we have received it. When it is ready for collection you will receive another email stating that your order is complete. Once you have received this email please collect your order within 5 days. If you need longer to collect your order please contact us by email on hello@gingerbugs.co.uk to make arrangements. If we do not hear from you and your order remains uncollected we will make an attempt to contact you by phone (please provide number at checkout) or email. If the order remains uncollected after a further five days and we have had no communication from you, we will return the stock to our display and refund the amount of your order, minus a processing fee of £0.50 plus 10% of the order value.
If you live locally and are struggling to get to the shop to pick up your order, for example if you are isolating due to COVID19, please contact us as we may be able to help by delivering locally in such circumstances.
International orders
Once the Covid-19 trade restrictions have been fully lifted, we are more than happy to ship to international customers and shipping costs can be quoted by email at hello@gingerbugs.co.uk. Please contact us with your requirements before placing your order.
Please note: In some instances local customs or duty charges may apply and will be required to be paid additionally by the customer upon arrival of the goods.
Returns
Online shop returns
Under the terms of the The Consumer Contracts Regulations, you are entitled to cancel your contract to purchase items from us in the period of up to 14 days from receipt of items you have received. In order to do this you must contact us by email at hello@gingerbugs.co.uk stating your intent to return the item(s) within the 14 day period after receiving the items. You must then return the items to us, in unused, resaleable condition, with all tags, product packaging etc intact, within 14 days. Return postage costs are your responsibility, and you must obtain proof of posting. For items that cost over £20 you must use a tracked postal service to return items. Items must arrive with us up to 14 days from the date you informed us of your intention to return them. Upon satisfactory receipt of items, we will reimburse the cost of the items and any delivery charges originally paid to us, in accordance with the regulations. Reimbursements will be made using the payment method originally used to purchase the items.
In the case of faulty items, you are entitled to return these to us and receive a full refund in the 30 day period following receipt of such items. We will refund second class postage costs for faulty items returned to us. You must obtain proof of posting for any returns. We will not refund for items lost in transit unless such evidence is provided.
We do not provide refunds for custom-made or personalised items, perishable items such as food, or items where hygiene is an issue such as earrings or toiletries such as soap.
Return of items purchased from our shop premises
When you buy goods from us at our shop premises, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. We do not generally accept returns of items purchased from our shop premises for other reasons other than those covered by your statutory rights.
Responsibility in case of faulty items
Please note that as Gingerbugs and Co acts as an agent selling items on behalf of many of our makers, the makers are ultimately responsible for any fault or issue with an item. Gingerbugs and Co may issue refunds on behalf of the maker, in order to meet any statutory rights with regard to a faulty item and will facilitate communications between the customer and the maker in the case of any other problem with an item.
The address of the business is 15 The Square, Ingleton , North Yorkshire, LA6 3EG, United Kingdom.
Our email address is hello@gingerbugs.co.uk