****Sorry folks, the real life shop is currently closed due to the latest Covid restrictions, however you can still shop online for postage, free local delivery or click and collect, or use our personal gift shopping page. Hopefully we will see you very soon!****

Privacy Policy

Who we are

Our website address is: https://gingerbugs.co.uk.

Our email address is hello@gingerbugs.co.uk

Our address is Gingerbugs and Co, 15 The Square, Ingleton, LA6 3EG

Overview

Privacy PolicyYour privacy is important to us. It is Gingerbugs & Co’s policy to respect your privacy regarding any information we may collect from you across our website, http://gingerbugs.co.uk, and other sites we own and operate.We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.We don’t share any personally identifying information publicly or with third-parties, except when required to by law.Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.This policy is effective as of 2 July 2020.

How we use your information

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We also accept payments through our card machine provider, SumUp. When processing payments, some of your data will be passed to SumUp, including information required to process or support the payment, such as the purchase total and billing information.

Please see the SumUp privacy policy for more details.

Newsletter

We use MailChimp to administer our newsletter sign up, so your data comes to us via their system. please see the MailChimp privacy policy for more details.

The contact details you provide will be used to send occasional newsletters, information about our shop, offers, events and other relevant information. We will not pass your details on to anyone else unless legally required to.